Student support
Complaints and grievance
Complaints and suggestions procedures
Contacting teachers
Harassment
Student support
Complaints and grievance
A grievance may arise if you believe that an incorrect decision or inappropriate behaviour has adversely affected your rights. Examples include:
- Inappropriate application of a TAFE Queensland policy, such as access and equity, health and safety, fees and charges, skills recognition
- Inappropriate application of Queensland Government legislation, such as the Anti-Discrimination Act 1991 and the Workplace Health and Safety Act 1995
- Being unfairly assessed
- Having an enrolment unreasonably terminated
- Being required to meet unreasonable requirements for a qualification that extend beyond the normal requirements
- Being the subject of retaliation for exercising your rights under this policy
- Being the subject of misconduct by a TAFE staff member.
The grievance process is made up of formal and informal academic and non-academic appeals processes. For further information, refer to Sections 16 (Academic appeals) and 17 (Misconduct) of the TAFE Queensland Student Rules. See below for the relevant process to follow.
Complaints and suggestions procedures
Making a suggestion is one way you as a students or clients can voice your opinion. If you would like to suggest how we might improve our services, please complete a Suggestion Form. Alternately you can contact our customer care staff on 1300 656 188 or in person and they will assist you.
Teachers will request students to participate in a review of the training received either by conducting a class forum or through the completion of an evaluation form. These reviews assist with evaluating the effectiveness of the course/program we deliver and improving the quality of the training. Alternatively, a toll free national training complaints hotline is available on 1800 000 674.
Contacting teachers
At Hervey Bay campus, students are able to contact teachers at the teachers' staff rooms in A, C and W Blocks. Students are not permitted to enter the staff rooms, however a free telephone is located in the foyer for students to call teachers in the staff rooms.
Teachers can be contacted at Bundaberg, Gympie and Maryborough campuses through Customer Care.
Harassment
Harassment is any form of verbal or physical behaviour that is unwanted, unwelcome and unreciprocated that makes the learning environment unpleasant, humiliating or intimidating for the person who is the target of that behaviour. If you consider that you have been harassed you should let the person know that you object to their behaviour and do not want it repeated. If you do not feel comfortable talking to the person or they continue with the behaviour, you should speak to your teacher or another TAFE staff member, for example the counsellor or harassment referral officers. You can discuss the matter with any of these people without having to make a formal complaint. All discussions are confidential. You also have the right to lodge a formal complaint of misconduct against the person harassing you.
Student support
TAFE Queensland provides a wide range of high quality services to assist current and prospective students in achieving their goals during their time at TAFE and on into the future. Further information regarding the above services refer to support services or contact your counsellor.